At SaveThePage, every single metal bookmark is lovingly handmade and custom-crafted with your choice of coloured glass beads and charms. Because each item is personalised to your specification, we do not accept returns for change of mind. However, if your bookmark arrives damaged or faulty, we are here to make it right quickly and easily.

Frequently asked questions

We take huge pride in the quality and craftsmanship of our bookmarks. Below you will find all the details regarding our returns process, reporting damaged deliveries, and how we handle refunds or replacements.

Can I return my bookmark if I change my mind?

No. As each metal bookmark is custom made to order with your selected charms and bead colours, we cannot accept returns or offer refunds if you simply change your mind.

When can I request a refund or replacement?

We only accept returns and issue refunds or replacements if your bookmark arrives damaged or faulty upon delivery.

How long do I have to report an issue?

You must contact us within 14 days of delivery to report any damaged or faulty items and initiate a return request.

What information do I need to provide?

Please provide your order number, a brief explanation of the defect, and clear photographs showing the damage or fault to help us process your claim quickly.

Who covers the return postage costs?

We will provide you with a prepaid returns label so you do not have to pay anything out of pocket to send a damaged or faulty item back to us.

How do I start a return request?

To request a return or replacement, please send an email directly to info@savethepage-giftshop.co.uk with your order details and photos of the damage.

How will my refund be processed?

Once we receive and inspect your returned item, we will issue a full refund to your original payment method or dispatch a replacement bookmark straight away.

Where are returns posted from and handled?

SaveThePage is located in The Black Country, West Midlands, UK where all returns are received and carefully inspected.

Full Refunds & Returns Policy

At SaveThePage, I want you to be happy with your order. If you need to request a return or refund, please read the information below.

14-Day Returns

Customers have 14 days from receiving their order to contact SaveThePage to request a return or refund for an eligible item.

To request a return or refund, please email:

info@savethepage-giftshop.co.uk

Please put “RETURN/REFUND” in the subject line of your email and include your order number and the reason for your request.

Return Shipping

If your return is eligible and is requested within the 14-day period, SaveThePage may provide a prepaid return shipping label.

Once your return has been approved, please follow the return instructions provided by SaveThePage.

Refunds

Once your returned item has been received and approved, your refund will be issued to the original payment method.

The refund will cover the price paid for the returned item. Return shipping costs are not included in the refund, unless otherwise required by law or a prepaid return label has been provided.

Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.

Personalised & Custom-Made Items

Because our bookmarks can be personalised or made specifically to a customer's requirements, personalised or custom-made items may not be eligible for a change-of-mind return or refund. This does not affect your legal rights if an item is faulty, damaged or not as described.

Faulty or Damaged Items

If your item arrives damaged, faulty or is not as described, please contact us as soon as possible at info@savethepage-giftshop.co.uk with your order details and, where appropriate, photographs of the item.

We will work with you to resolve the issue in accordance with your consumer rights.

Please Note

SaveThePage reserves the right to assess each return request individually. Nothing in this policy affects your statutory rights as a consumer.

Need help with an order?

If your bookmark has arrived damaged or faulty, please get in touch with our Manchester team within 14 days of delivery at info@savethepage-giftshop.co.uk so we can arrange your prepaid return label and replacement.